Manage Your Loans Online, Any Time With MyLoans.
Access MyLoans to make payments, view transaction history, review statements, and more.
What best describes you?
MyLoans features & benefits
- Convenient payment options including pay now, one-time future payments, or recurring payments
- View loan information such as due date, balances, interest rate, year-to-date interest and taxes
- Simple one-click setup to secure paperless statements
- Access a full history of your loan and escrow statements
- Create custom preferences, and set alerts and notifications
- User-friendly, responsive web and mobile experience available 24/7
Secure, fast, & easy payment options
Setup automatic payments online
Pay by mail
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266
Pay by phone1
Pay at nearest branch
Need help with your statement?
Your monthly loan statement is mailed out a few days after your payment posts to your account. If you'd prefer to receive electronic statements, you can sign up easily in MyLoans.
Want to know more about your monthly statement? Check out the Mortgage Statement Guide, Consumer Loan Statement Guide, or Home Equity Line Of Credit Statement Guide for additional information.
Ready to get started?
1Making a payment online or by mail is a free service. You can also pay by phone, but please note an additional convenience fee of $15 may apply.
Welcome to Flagstar
Award winning servicing tailor-fit for you.
At Flagstar Bank, we know that every customer is different, which is why we take a personalized approach to handling your loan. We're also a leader in the servicing business-recognized by Fannie Mae as a STAR performer four years in a row.1 And with a servicing portfolio that exceeds $100 billion in home loans, we have the knowledge and expertise to ensure the smooth transfer of your loan.
Introducing MyLoans - the way to make your payments and so much more.
MyLoans is a secure, fast, and easy way for you to pay your Flagstar Bank loans online, at no extra cost to you. Enjoy 24/7 access to recent loan statements, year-end tax statements, and the ability to create custom preferences and notifications. Please keep in mind that you won't be able to sign up until your loan is fully boarded.
Need more information?
See our FAQ Section
MyLoans Features & Benefits
- Convenient payment options including pay now, one-time future payments, or recurring payments
- View loan information such as due date, balances, interest rate, year-to-date interest and taxes
- Simple one-click setup to secure paperless statements
- Access a full history of your loan and escrow statements
- Create custom preferences, and set alerts and notifications
- User-friendly, responsive web and mobile experience available 24/7
What you need to know now
Your first billing statement will be mailed within 10 days of your loan being transferred. If you already had submitted a payment to your original servicer, don't worry - it will be automatically forwarded to Flagstar Bank for 30-60 days after your effective transfer date.
No need to worry about late fees or negative credit reporting: we won't charge a late fee nor will we make any negative reporting to the credit bureaus for 60 days following the effective date of your loan transfer.
Setup automatic payments online
Pay by mail
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266
Pay by phone1
Pay at nearest branch
Mortgage servicing transfers occur when the servicing of a loan is sold or transferred from one institution to another. The terms of your loan do not change; however, Flagstar will now collect your payments, manage escrow accounts, and provide customer service.
The sale and transfer of mortgages is common in the mortgage industry, and is in no way a direct reflection of you or the quality of your loan. The changes affecting you will be your loan number and payment address after the transfer date. You can look your new loan number up here, or find it on the welcome email or Notice of Transfer letter you received.
Please note: Due to the time it takes for systems to update from your previous servicer, your loan information will be recognized by our systems typically within 5 days after the transfer date. For exact timing, please see your Notice of Transfer letter, welcome email, or call (800) 968-7700.
If you currently have an escrow account for your tax and/or insurance payments, they will be transferred to Flagstar and continue to be collected and paid. We typically run our escrow analyses annually based on your property tax payment schedule. Occasionally, the payment of taxes or insurance causes an adjustment in the escrow account balance, and it may be necessary to perform more than one analysis during the year.
No. If you currently have automatic payments set up with your previous servicer this service will be discontinued effective the date of transfer. Automatic payments are easy to set up when you sign up for MyLoans and enroll in AutoPay.
Ready to get started?
1Fannie Mae Star Award Performer 2015, 2016, 2017, 2018
2Making a payment online or by mail is a free service. You can also pay by phone, but please note an additional convenience fee of $15 may apply.